All of our retail locations are franchise stores. Franchises are independently owned and operated businesses that determine their own conditions of employment which includes benefit programs and compensation.
Business Support Specialist
Full Time • Groton
Benefits:
- 401(k)
- 401(k) matching
- Competitive salary
- Dental insurance
- Employee discounts
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
At Verizon Authorized Retailer, Wireless Zone, we believe in a simple philosophy: take great care of our team, exceed their expectations, and in return, they provide best-in-class service to our customers and community. We're looking for passionate individuals to join our team and grow together!
We seek enthusiastic individuals who thrive in a B2B environment, possess outstanding communication and organizational skills, and excel in client interactions. Our ideal B2B Sales Support Analysts are proactive, accountable professionals who consistently deliver exceptional customer service and demonstrate a keen ability to anticipate and address our clients' unique business needs.
Our B2B team consistently ranks among the highest producing in the industry, earning countless awards and accolades. We achieve this by continually investing in the growth and development of our associates.
Responsibilities:
- Serve as the primary liaison for business customers, addressing operational inquiries and providing proactive customer support.
- Use new AI tools to analyze wireless accounts to discover opportunities for service enhancements and product upgrades.
- Support the Account Executive team in all business aspects.
- Work directly with clients to facilitate orders and address customer service issues.
- Troubleshoot customer issues and develop business-specific solutions.
- Maintain strong knowledge of all company products and services.
- Provide prompt and courteous customer service in person, via phone, or email.
- Create and maintain great relationships with our customers.
- Collaborate with marketing, finance, and logistics departments to ensure smooth sales operations.
Candidate Requirements:
- Organized with superior attention to detail.
- Strong verbal and written communication skills.
- Proficient in Microsoft Word and Excel, CRM software, and AI tools.
- Professional demeanor and appearance.
- High school diploma or equivalent; college experience is a plus, however, if you don’t have college experience, let us be your college.
- Ability to multitask, prioritize workload, and meet deadlines effectively.
Benefits:
Wireless Zone offers flexible hours, great pay, ongoing professional training and support, and an attractive comprehensive benefits/retirement package including:
- Robust health insurance, dental, and vision coverage.
- Company-paid life insurance.
- Short-term disability.
- Company-sponsored retirement plan.
- Paid vacation, paid sick days.
- Company discounts and employee purchase of equipment and service through Verizon Wireless.
- Opportunities for advancement and mentorship to help you achieve your goals.
- Team social events, contests, and award events.
- Volunteer opportunities and the chance to nominate organizations for grants through the Wireless Zone Foundation. Last year, we donated over $100K to our local community through the generosity of the foundation.
Join us and become part of a winning, dynamic, family-oriented team!
Compensación: $40,000.00 - $50,000.00 per year
Our Company
In 1988 Wireless Zone opened it's first store in Wethersfield, CT. From the moment it opened, it was a model that begged to be replicated. Today we've grown to become the largest Wireless Franchise in the US. We have over 400 stores, in 28 states throughout the northeast, mid-Atlantic, south and mid-west. In addition to our franchise stores we have a growing number of corporately owned and operated locations. We sell all the latest cellular/wireless phones, GPS navigation, wireless accessories, Verizon FIOS High Speed Fiber Optic Network, Wireless Data Devices and pre-paid cellular services.
Our Culture
We take pride in being a first name only company and we realize that employees are the key to our continued success. Today our employees are committed to the same standards of outstanding customer service that helped to found the company. We are dedicated to being the nation's top wireless retailer by providing the best customer experience.
Our Community
The Wireless Zone® franchise is passionate about community involvement and positively impacting the lives of others. The Wireless Zone Foundation for Giving® was established in 2003 and offers grants to charitable organizations from donations by Wireless Zone® franchisees, employees and friends. The grants are given to support programs and organizations dedicated to improving the communities in which we operate and live.
Our Future
In December 2012, the Wireless Zone® franchise was acquired by GLENTEL, the largest independent multi-carrier mobile phone retailer in Canada and a leading international provider of innovative telecommunications services. This merger is expected to open exciting new possibilities for growth for our company. We are constantly in search of other business lines that would complement our current list of services and provide another source of profit for our franchise owners.
Join our team today!
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